ORDERS & SHIPPING
How long does shipping take?
Most orders arrive within 7-20 business days depending on your location. You can find full details on our Shipping Policy page.
Do you ship internationally?
Yes. We currently ship to the UAE, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain, the United Kingdom, the United States, Canada, Europe, Australia, and New Zealand, with more countries coming soon.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and link.
Will I be charged customs or import fees?
Depending on your country, customs duties or taxes may apply on delivery. These are set by your local authorities and are not included in our prices or shipping fees.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return window on unused items in their original packaging. See our Return & Refund Policy for full details.
How do I start a return?
Simply contact our support team and we'll guide you through the process.
PRODUCTS
Are ILFA Beauty products authentic and quality-checked?
Yes. We carefully curate every product in our catalog for quality, functionality, and design before it's added to our collection.
PAYMENTS
What payment methods do you accept?
We accept major credit and debit cards along with other secure payment methods available at checkout for your region.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways.
STILL HAVE QUESTIONS?
Visit our Contact page and we'll be happy to help.